PHI Air Medical
  • - 3621A - Admin-EMS-Administrative
  • Phoenix, AZ, USA
  • Full Time 5&2

Position Overview: 

Under the direction of the President & COO, the Director of Aviation Operations is responsible for Operational Control through scheduling, business unit operations managers, and area operations managers. Manage, direct, and implement operations strategies and objectives to ensure the achievement of PHI Health goals.  Follows PHI Health policies and procedures and FAA regulations.

Essential Duties & Accountabilities:

  • Ensure all aviation operations are compliant with appropriate FAA regulations.
  • Manage the operations function concurrent with business growth and meeting financial objectives.
  • Advise the President & COO on issues of Operational Control.
  • Schedule aircraft by type and location to meet customers' needs.
  • Schedule pilots in accordance with their qualifications for the job and customer.
  • Prepare and publish aircraft and pilot schedules.
  • Work with customers to accomplish their aircraft/helicopter transportation requirements to the best of our ability, with flight safety as first priority.
  • Supervise flight following and the dissemination of existing and forecasted weather.
  • Set up new operations and coordinate with other departments to provide fuel, helicopters, aircraft, pilots flight following, and maintenance to provide a safe operation.
  • Participate as a member in accident and incident board meetings.
  • Promote PHI's Destination Zero initiative within Air Medical
  • Accountable for ensuring corporate Safety Management System activities are being applied by all personnel within Air Medical.


  • 5 & 2

Qualification Requirements: 

  • Bachelor's Degree or equivalent 6 years in a similar capacity.
  • 8 years of leadership experience in aviation operations;  Air Medical highly preferred
  • Airline Transport Pilot Certificate (upon hire)
  • Current FAA First Class Medical
  • Demonstrable executive bearing, maturity, professionalism, and gravitas.
  • Strong business acumen, excellent collaboration, and negotiation skills.
  • Exceptional interpersonal, communication, and presentation skills. Ability to listen, express and implement concepts and ideas, both orally and in writing. 
  • Recognizes the need for proactive change; adapts to and motivates others to adopt values, strategies, goals, and plans in response to changing business conditions.
  • This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act

Qualifications & Core Competencies:

  1. Safe. We are absolute in our belief in the tenets of Destination Zero, and that Zero is not only achievable but the only acceptable outcome.
    1. Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high-performing organization.
  2. Quality. We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes. 
  3. Service. We are dedicated to the service of our customers, our communities, and each other.

Behavioral Competencies: 

Develop and Share the Vision - You understand and embrace the vision, inspiring and motivating teams and the organization to achieve it.

Rally the Team - Fostering team commitment and trust, you set goals and priorities for your teams to achieve common goals.

Drive Change - You bring about timely and strategic change in a continuously evolving environment.

Ensure Situational Awareness - Cultivating an understanding of the competitive landscape, you identify opportunities and carry out the principles of integrated safety management to identify and mitigate potential threats to the business and employees.

Get it Done - You safely drive projects to completion, achieving the desired results despite difficulties or opposition.

PHI Air Medical
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