Billing Support Specialist - Phoenix, AZ - Phoenix, AZ

JOB SUMMARY:

Prioritize and share in distribution and processing of high volume of daily work along with various departmental projects.
Demonstrate proficiency in PFS billing systems and external software as required.
Ability to review, and evaluate patient accounts for appropriate handling in response to correspondence or phone calls.
Scanning and Data Entry of all incoming correspondence.
Contact patients, guarantors and facilities to obtain additional information for insurance processing.
Document Control of patient records to include support of all HIPAA requirements.
Mailing outgoing claims, invoices and letters.
Perform insurance verification and requesting patient demographics from facilities in support of pre-billing.
Perform basic collection activities to include patient calls to discuss balance, setting up payment plans and screening for client charity plan submission.
Basic understanding of explanation of benefits from payers and insurance collections terms.
Display competence in communication both (verbal and written) and interpersonal relations.
Demonstrate and maintain consistent customer focus in the face of adversity and change.
Participate in increasing responsibility through ongoing training to support other teams.
Other duties and responsibilities as assigned.
This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

SCHEDULE/LOCATION

QUALIFICATIONS/EXPERIENCE

High school diploma or GED equivalent.
Have 1 year of previous experience in medical billing/collections or applicable customer service experience along with completion/certification of medical billing.
Knowledge of general office procedures and using office equipment.
Have PC skills and knowledge of Microsoft Office Word and Excel at a high level.
Must have prior experience with email and using the web.
Must be able to pass pre-placement drug screening and background screen

SALARY

CORE COMPETENCIES:

Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
Service. We are dedicated to the service of our customers, our communities and each other.

BEHAVIORAL COMPETENCIES:

Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
Initiative – Takes a proactive approach and takes action without being prompted.
Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.