Patient Coordination Specialist - Phoenix, AZ

• - 3625F - Admin-FIN-EMS-Mgmt
• Phoenix, AZ, USA
• Full Time 5&2

JOB SUMMARY

• Serve as an advocate to patients to assist with claim processing, patient balance billing and claim escalation procedures.
• Coordinates patient advocacy and claim escalation process integration.
• Acts as an advocate and liaison between patients and insurance.
• Supports patients in the process of claim escalation and resolution.
• Assists patients in Department of Insurance claim filing and complaint filing and follow up.
• Demonstrates the ability to contact insurances in an assertive, consistent and knowledgeable manner in order to appropriately respond and guide patients through the claim escalation and complaint process.
• Investigates payer processes and patient rights to develop a plan of action to resolve payer payment disputes.
• Track successful trends with payers and report findings to management.
• Any other duties as assigned.
• Understands all rules, regulations and policies regarding patient rights (CMS, HIPAA FDCPA, EMS, etc.)
• Supports company Safety Management System activities
• Complies with company HS&E policies and procedures
• Understands and provides visible support of Destination Zero

SCHEDULE/LOCATION

• 5 & 2
• Phoenix, AZ

QUALIFICATIONS/EXPERIENCE

• High School diploma or GED required
• Bachelor's Degree preferred or equivalent 5+ years of medical billing and/or collection experience
• Advanced customer service skills
• Previous auditing, quality assurance and analytical experience required
• Healthcare administration background preferred
• Professional oral and written presentation skills required
• Preferential consideration will be provided to current employees who have demonstrated the abilities and education to perform the job requirements as documented in the description above.
• Must be able to pass a pre-placement drug test and background screen
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

SALARY

• Regular pay scale applies

 CORE COMPETENCIES:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

BEHAVIORAL COMPETENCIES:

• Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
• Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
• High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
• Initiative – Takes a proactive approach and takes action without being prompted.
• Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.