PHI Air Medical
  • - 3625F - Admin-FIN-EMS-Mgmt
  • Phoenix, AZ, USA
  • Full Time 5&2


  • Serve as an advocate to patients to assist with claim processing, patient balance billing and claim escalation procedures.
  • Coordinates patient advocacy and claim escalation process integration.
  • Acts as an advocate and liaison between patients and insurance.
  • Supports patients in the process of claim escalation and resolution.
  • Assists patients in Department of Insurance claim filing and complaint filing and follow up.
  • Demonstrates the ability to contact insurances in an assertive, consistent and knowledgeable manner in order to appropriately respond and guide patients through the claim escalation and complaint process.
  • Investigates payer processes and patient rights to develop a plan of action to resolve payer payment disputes.
  • Track successful trends with payers and report findings to management.
  • Any other duties as assigned.
  • Understands all rules, regulations and policies regarding patient rights (CMS, HIPAA FDCPA, EMS, etc.)
  • Supports company Safety Management System activities
  • Complies with company HS&E policies and procedures
  • Understands and provides visible support of Destination Zero


  • 5 & 2
  • Phoenix, AZ


  • High School diploma or GED required
  • Bachelor's Degree preferred or equivalent 5+ years of medical billing and/or collection experience
  • Advanced customer service skills
  • Previous auditing, quality assurance and analytical experience required
  • Healthcare administration background preferred
  • Professional oral and written presentation skills required
  • Preferential consideration will be provided to current employees who have demonstrated the abilities and education to perform the job requirements as documented in the description above.
  • Must be able to pass a pre-placement drug test and background screen
  • This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.


  • Regular pay scale applies


  • Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
  • Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 
  • Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
  • Service. We are dedicated to the service of our customers, our communities and each other.


  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.
PHI Air Medical
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