PHI Air Medical
  • - 3625F - Admin-FIN-EMS-Mgmt
  • Phoenix, AZ, USA
  • Full Time 5&2

JOB SUMMARY

  • Provides oversight for all daily operations of the accounts receivable team (40+/- employees) to ensure operational goals and production and quality standards are met. 
  • Identifies payer issues; analyzes trends and creates and implements resolutions/action plans. 
  • Assists in managing payer relations.
  • Effectively communicates and interacts with staff, management, customers and payers.
  • Performs production and quality reviews and investigates areas experiencing errors/shortfalls; identifies training opportunities; develops strategies to remedy poor production and quality results.
  • Develops work flow processes to support and improve production efficiencies.
  • Reviews/develops system reports to assist in monitoring department productivity, accounts receivable trends and payer issues.
  • Responsible for monitoring productivity and quality to ensure training standards are met and policies and procedures are followed.
  • Demonstrates detailed knowledge of the full cycle billing process in order to act as a resource for team members.
  • Demonstrates expertise in software to include Microsoft Windows, Excel, and Word.  Ability to quickly learn multiple billing and patient account software tools. 
  • Ability to research, acquire, evaluate, interpret and utilize payer specific billing policies, guidelines and statutory authorities as appropriate for insurance billing and collection follow-up.
  • Communicates results to team to include reasons for process bottlenecks, collection shortfalls and operational successes.
  • Support, assist or resolve difficult payer issues and/or patient cases referred by staff, customer, patient or Director.
  • Participate in developing staff training modules and delivery mechanisms.
  • Maintain software expertise in order to perform tasks as required utilizing all systems tools available.
  • Demonstrates ability to take and/or give direction, coordinate projects and prioritize assignments on an individual basis as well as on a departmental level.
  • Encourages, motivates and develops staff to the maximum of their ability; leads by example.
  • Resolves executive management operational requests and concerns in a timely and professional manner.
  • Supervisory and budget responsibility.
  • Other projects and assignments as assigned 

SCHEDULE/LOCATION

  • 5&2

 

EXPERIENCE/QUALIFICATIONS

  • Requires Bachelor's Degree in Business Administration or related field.
  • Eight years of progressively advanced experience in healthcare (or healthcare related) billing and collections.
  • Five years supervisory/management experience.
  • Understanding of compliance and applicable statutory regulations for all payers.
  • Proficient in Microsoft Windows Excel and Word at a high level; also medical billing software.
  • Excellent language communication skills required, both written and verbal.
  • Advanced analytical and research skills.
  • Highly organized and able to meet deadlines; understands the urgency of account collection 

SALARY

  • Base and geographical pay 

CORE COMPETENCIES

  • Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
  • Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 
  • Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
  • Service. We are dedicated to the service of our customers, our communities and each other.

BEHAVIORAL COMPETENCIES

  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.
PHI Air Medical
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