PHI Air Medical
  • - 3621A - Admin-EMS-Administrative
  • Phoenix, AZ, USA
  • Full Time 5&2


We are looking for an energetic and enthusiastic individual to lead a small support team as a part of our greater IT organization. This individual must be a self-starter, show initiative and have the desire and ability to coach and mentor their employees. This requires the ability to create and document new processes and procedures on a regular basis as well continue building a knowledge base for the entire team.

  • Must be dependable and organized, with the ability to effectively problem solve
  • Must be calm and reassuring with a positive mental attitude
  • Excellent customer service skills are required
  • Strong interpersonal, verbal, and written communication skills
  • Ability to analyze problems and recommend solutions.
  • Ability to interact effectively as either a leader or as a member of a team.
  • Ability to listen to customers and to understand and respond positively to their requests.
  • Ability to lift 25 pounds independently and up to 50 pounds with assistance.
  • Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment


  • 5 & 2


  • Minimum of High school diploma or equivalent required.
  • Bachelor's degree or equivalent technical experience, supervisor experience plus 3-5 years' work experience.
  • Technical certifications, related degree or equivalent experience required.
  • Teamwork, multi-tasking, and excellent communication skills.
  • Microsoft Windows, Server & Active Directory
  • Microsoft Office Professional 2010 & 2013
  • Dell desktops, laptops, and servers
  • PC & Laptop Imaging (ghosting)
  • TCP/IP
  • Exchange
  • Active Directory/Security and permissions
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with both management as well as end users.
  • Superior organization, prioritization, self-motivation, and problem resolution skills
  • Experience and proficiency with technologies in use, or comparable technologies.
  • Mentor, coach and train employees to learn, lead, excel and grow.
  • Ability to translate business requirements into technical specifications.
  • Excellent communication and analytical skills.
  • Identify and document operational efficiency processes and standards.
  • Perform annual employee evaluations.
  • Recruit, hire, train and termination as need arises.


  • Regular Pay Scale Applies


  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.


  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.

This position has been closed and is no longer available.
PHI Air Medical


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