PHI Air Medical
  • - 3625F - Admin-FIN-EMS-Mgmt
  • Phoenix, AZ, USA
  • Full Time 5&2


  • Prioritize and share in distribution and processing of high volume of daily work along with various departmental projects.
  • Demonstrate proficiency in PFS billing systems and external software as required.
  • Ability to review, and evaluate patient accounts for appropriate handling in response to correspondence or phone calls.
  • Scanning and Data Entry of all incoming correspondence.
  • Contact patients, guarantors and facilities to obtain additional information for insurance processing.
  • Document Control of patient records to include support of all HIPAA requirements.
  • Mailing outgoing claims, invoices and letters.
  • Perform insurance verification and requesting patient demographics from facilities in support of pre-billing.
  • Perform basic collection activities to include patient calls to discuss balance, setting up payment plans and screening for client charity plan submission.
  • Basic understanding of explanation of benefits from payers and insurance collections terms.
  • Display competence in communication both (verbal and written) and interpersonal relations.
  • Demonstrate and maintain consistent customer focus in the face of adversity and change.
  • Participate in increasing responsibility through ongoing training to support other teams.
  • Other duties and responsibilities as assigned.


  • 5 & 2
  • Phoenix, AZ


  • High school diploma or GED equivalent.
  • Have 1 year of previous experience in medical billing/collections or applicable customer service experience along with completion/certification of medical billing.
  • Knowledge of general office procedures and using office equipment.
  • Have PC skills and knowledge of Microsoft Office Word and Excel at a high level.
  • Must have prior experience with email and using the web.
  • Must be able to pass pre-placement drug screening and background screen


  • Regular pay scale applies


  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.


  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.
PHI Air Medical
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