PHI Air Medical
  • - 3629S - Admin-AMG IT-EMS Mgmt-SG&A
  • Phoenix, AZ, USA
  • Full Time 5&2

JOB SUMMARY

  • Must be dependable and organized, with the ability to effectively problem solve
  • Must be calm and reassuring with a positive mental attitude
  • Excellent customer service skills are required
  • Strong interpersonal, verbal, and written communication skills
  • Ability to analyze problems and recommend solutions.
  • Ability to interact effectively as either a leader or as a member of a team.
  • Ability to listen to customers and to understand and respond positively to their requests.
  • Ability to lift 25 pounds independently and up to 50 pounds with assistance.
  • Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment

SCHEDULE/LOCATION

  • 5 & 2
  • Phoenix, AZ

QUALIFICATIONS/EXPERIENCE

  • Minimum high school diploma or equivalent.
  • Bachelor's degree or equivalent technical experience.
  • Excellent customer service in person and over the phone.
  • Technical certifications, related degree or equivalent experience preferred.
  • Teamwork, multi-tasking, and excellent communication skills. 
  • Intermediate experience with Microsoft Windows, Server & Active Directory
  • Intermediate experience with Microsoft Office Professional 2010 & 2013
  • Dell desktops, laptops, and printers
  • PC & Laptop Imaging (ghosting)
  • TCP/IP, Exchange
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with both management as well as end users.
  • Superior organization, prioritization, self-motivation, and problem resolution skills.
  • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software and systems.
  • Acts as a contact for users having problems using computer software, hardware, and operating systems, and resolves issues.
  • Determines whether the problem is caused by hardware, software or system and provides the resolution or escalates to the next level or vendor for repair or replacement.
  • Calls software and hardware vendors to troubleshoot hardware and software issues, bugs, defects, warranty issues and device malfunctions.
  • Schedules vendor repair for warrantied items, and oversees work and resolution for device.
  • Installs hardware, software and updates for all users.

 CORE COMPETENCIES:

  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are:  System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are:  Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are:  Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are:  Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.

BEHAVIORAL COMPETENCIES:

  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.



This position has been closed and is no longer available.
PHI Air Medical

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