PHI Air Medical
  • - 3627E - Adm-AMG-PHI Cares-Mgmt
  • Phoenix, AZ, USA
  • Full Time 5&2

JOB SUMMARY

  • Performs daily Membership Program functions with regards to: data entry; renewing existing memberships; adding new members; processing/posting payments; issuing customer membership cards; data summaries, report preparation, data analysis.
  • Handles customer inquiries including complaints and concerns. Alerts appropriate Administrative personnel for follow up as indicated.
  • Educates community members and other PHI Air Medical personnel on the benefits and parameters of the PHI Cares Membership Program.
  • Identifies and reports Membership Program marketing ideas to Membership Sales Representatives and other Administrative personnel.
  • Coordinates ordering and distribution of Membership Program marketing materials.
  • Maintains current messaging, documents, calendar events on PHI Cares Share Point site.
  • Assists Lead Coordinator Membership with other duties as requested.

SCHEDULE/LOCATION

  • 5 & 2
  • Phoenix, AZ

QUALIFICATIONS/EXPERIENCE

  • High School diploma or GED required.
  • Degree in health education, health science, marketing or related field preferred
  • Minimum of 3 years work experience in a health-related or marketing field. Previous Memberships Program experience preferred.
  • Excellent communication skills to include oral comprehension, oral expression, written comprehension and written expression
  • Ability to problem solve customer issues with a positive win-win attitude.
  • Able to work in an organized fashion while managing multiple tasks simultaneously
  • Ability to maintain financial responsibility of membership program at all times
  • Ability to accurately work within MS/Excel and Membership Program specific database with above average typing speed and accuracy
  • Must be able to pass a pre-placement drug test and background screen

SALARY

  • Regular pay scale applies 

CORE COMPETENCIES:

  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are:  System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are:  Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are:  Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are:  Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.

BEHAVIORAL COMPETENCIES:

  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.
PHI Air Medical
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