PHI Air Medical
  • - 3627E - Adm-AMG-PHI Cares-Mgmt
  • Houston, TX, USA
  • Full Time 5&2

JOB SUMMARY

  • Sells new membership through all avenues of communication such as marketing campaigns, community events, and direct mail-outs.
  • Maintains minimum renewal rate of existing customers within assigned sales territory of 80%.
  • Educates the community on the benefits of PHI Cares membership.
  • Accurately & efficiently controls the process of membership monies collected from all sales.
  • Effectively communicates with Membership Coordinators on accounts in process and provides appropriate and timely follow up with customers when asked by Membership Coordinators.
  • Assists in designing new membership marketing and training materials as necessary.
  • Schedules and collaborates community events with Operations Managers, Base Supervisors and Base personnel including need for marketing materials.
  • Reviews and appropriately responds to weekly membership data distributed by Membership Office with subsequent reports to Program Membership as directed.
  • Handles customer concerns and or complaints in a satisfactory and timely manner. Communicates significant complaint issues to Director Administrative Services.
  • Maintains updated calendar of public relations events using Share Point-PHI Care site.
  • Demonstrates knowledge of legal and regulatory issues related to air ambulance membership programs, confidentiality issues and HIPAA principles.


SCHEDULE/LOCATION
• Schedule varies


QUALIFICATIONS/EXPERIENCE
• High School diploma or GED required
• Degree in health education, health science, marketing or related field preferred.
• Minimum of 5 years work experience in a health-related or marketing field.
• Excellent communication skills to include oral comprehension, oral expression, written comprehension and written expression.
• Able to work in an organized fashion while managing multiple tasks simultaneously.
• Ability to maintain financial responsibility of membership programs at all times.

Must be able to pass a pre-placement drug test and background screen


SALARY
• Regular pay scale applies

CORE COMPETENCIES:

  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are:  System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are:  Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are:  Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are:  Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.

BEHAVIORAL COMPETENCIES:

  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.



This position has been closed and is no longer available.
PHI Air Medical

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