PHI Air Medical
  • - 3802E - Admin-EMS Traditional Mgmt
  • Phoenix, AZ, USA
  • Full Time 5&2


  • Assist in the development of goals and objectives for assigned PHI Air Medical flight program(s) consistent with the mission and goals of the PHI Air Medical Group.
  • Leads and facilitates effective operational changes for improvement in quality and/or efficiency.
  • Coordinate efforts between bases/customers to achieve consistent processes and cohesive flow of information internally and externally.
  • Responsible for problem solving and follow-up on operational issues through collaboration with the appropriate personnel.
  • Collects data, completes analysis and oversees special projects and key management reports.
  • Administration of the financial aspects of the program to ensure resources are available for operational usage. Collaborates with the Regional Director in the monitoring and administration of the capital and operating budget. Develops mechanisms for monthly and quarterly reporting of the financial status of the program.
  • Operates within the limits of the budget framework and account cost overruns. 
  • Coordinates communication and activities with Aviation/Maintenance Management, Base Medical Supervisors, and Customer(s) regarding operational policies and procedures, medical supplies and equipment and departmental goals.
  • Collaborates with the Director of the CommunicationCenter about Program communication issues
  • Supervises Base Medical Supervisors and has oversight of staff performance appraisals. Either directly or indirectly oversees/supervises all staff of the flight program.
  • Works with the Regional Director, , Base Medical Supervisors and Aviation/Maintenance Management and customer to develop and monitor a continuous quality improvement process for all operations.
  • Conducts regularly scheduled meetings with staff and management personnel.
  • Maximize human, equipment and supply resource utilization.
  • Maintains thorough knowledge of departmental, PHI Air Medical Group, PHI, and other region-wide regulatory policies and procedures as they pertain to the PHI Air Medical program and the air medical industry.
  • Maintains timely communications with the Regional Director and customer
  • Maintains quality and efficiency standards as set by the immediate supervisor.
  • Participates in activities that promote professional growth and self-development.
  • Accountable for ensuring corporate Safety Management System activities are being effectively applied by staff personnel within PHI.
  • Promote PHI's Destination Zero initiative
  • Any other duties as assigned.


  • 5 & 2
  • Location varies


  • Prefer BS in business management or related field or equivalent work experience.
  • Air medical transport (or aviation) experience strongly preferred.
  • Must be computer literate; familiar with Microsoft or similar applications (Office, Project, etc.).
  • Five years operational management/supervisory experience, preferably in the air medical/aviation industry.
  • Must be able to pass a pre-placement drug test and background screen


  •  Regular pay scale applies


  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are:  System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are:  Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are:  Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are:  Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.


  • Customer Orientation -Effective performers stay close to customers and consumers. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understand regarding market trends.
  • Leader Identification -Effective performers identify with the role of leader and enjoy positions of responsibility and the exercise of authority. They understand that management is a distinct vocation and choose to be in a leadership position.
  • Organizing & Planning -Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize and actively manage meetings for maximum productivity.
  • Results Orientation -Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
  • Talent Management -Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities. They identify developmental needs and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation and succession management.
  • Team Management -Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and they provide a level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.

This position has been closed and is no longer available.
PHI Air Medical


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