PHI Air Medical
  • - PFS
  • Phoenix, AZ, USA
  • Full Time

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PHI Air Medical is America's premier full-service air ambulance provider. We are currently looking for a Patient Financial Services Supervisor ready to join our team of skilled and dedicated individuals supporting the mission of safety, quality care and customer service. This opportunity is for our central Phoenix medical billing location and is for regular business hours. Competitive salary and benefit package includes medical and dental insurance, 401K and vacation and sick time.

We have an exciting opportunity for a Patient Financial Supervisor with previous supervisory experience to include, auditing, training, accounts receivable review and system monitoring. Must be proficient in Microsoft Office – Word and Excel and must demonstrate excellent oral and written communication skills.

JOB SUMMARY: Under the direction of the Patient Financial Services Manager, the PFS Supervisor will be responsible for providing daily operational oversight of the Accounts Receivable Department. In coordination with other department leaders and staff motivation the PFS Supervisor will apply critical thinking skills to problem solving areas in order to maximize organization cash flow and reducing receivable balances to reach department goals.  

  • Provides oversight for all processes to ensure operational goals and production standards are met. 
  • Performs production reviews, verify daily processes for accuracy, and investigates areas experiencing errors/shortfalls.
  • Develops work flow processes to support and improve production efficiencies
  • Responsible for monitoring productivity to ensure training standards are met and policies and procedures are followed.
  • Utilize system reports to monitor employee productivity and A/R trends
  • Communicate to team daily, weekly and monthly results to include reasons for process bottlenecks, collection shortfalls and operational successes.
  • Support, assist or resolve difficult payer issues and/or patient cases referred by staff, client, or manager.
  • Participate in developing staff training modules and delivery mechanisms
  • Maintain software expertise in order perform tasks as required utilizing all systems tools available
  • Demonstrates ability to take direction, coordinate projects and prioritizes assignments on individual basis as well as on a departmental level
  • Provide oversight for staff motivation and development
  • Resolves executive management operational requests and concerns in a professional manner
  • Supervisory and budget responsibility
  • Other projects and assignments as assigned
  • Reviews/develops system reports to assist in monitoring department productivity, account receivable trends and payer      issues.
  • Performs internal auditing of production to ensure compliance and identify training opportunities.
  • Demonstrates detailed knowledge of all regional insurance requirements in order to act as a resource for billing      representatives.
  • Demonstrates expertise in software to include: Microsoft windows, Excel, and Word.
  • Ability to quickly learn multiple billing and patient account software tools in order act as a resource for training.
  • Assists with month end close processing by monitoring and assisting with billing and/or cash posting processes
  • Ability to research, acquire, evaluate, interpret and utilize payer specific billing policies, guidelines and statutory authorities as appropriate for insurance billing and collection follow-up


  • 5 & 2
  • Phoenix, AZ


  • Requires high school diploma or GED equivalent. College AA Degree preferred.
  • Have 6 years of progressively advanced experience in health care and/or billing and collections.
  • Minimum of 2 years supervisory experience.
  • Understanding of compliance and applicable statutory regulations for all payers
  • Proficient in Microsoft Windows Excel and Word at a high level and medical billing software.
  • Excellent language communication skills required, both written and verbal.
  • Advanced analytical and research skills
  • Demonstrated ability to organize, prioritize and monitor word


  • Regular pay scale applies


  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.


  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities

This position has been closed and is no longer available.
PHI Air Medical


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