PHI Air Medical
  • - Transfer Center
  • Phoenix, AZ, USA
  • Full Time


  • Provides high quality customer service to all customers/clients of PHI Air Medical via face to face and telephone interactions
  • Coordinates admission/placements from potential referral sources including but not limited to hospitals, clinics, Nursing Homes, and physician offices as defined in workflows
  • Demonstrates and performs computer data entry as indicated
  • Assist with and / or facilitates ground and / or Air EMS transport as defined in workflows, and documents as indicated in the appropriate database
  • Ensures accurate and concurrent data collection and maintenance of all patient information, and protects such as defined by HIPAA laws and regulations on behalf of client and PHI Air Medical
  • Assist with and/or facilitates patient placements as directed by clinical staff and documents activity in appropriate database
  • Communicates effectively and appropriately with clinical staff at all times
  • Assists with QI audits and generates reports as directed
  • Provides input into PHI Air Medical processes and protocols to improve workflows to enhance operational efficiency
  • Demonstrates knowledge of local, State, and Federal regulatory requirements, PHI Air Medical Ethics and Compliance policies; and ensures compliance standards are met or exceeded at all times
  • Adheres to established policy and procedure and standards of care; escalates issues through the established Chain of Command in a timely manner
  • Assist with other functions as assigned within PHI Air Medical scope of operations.


  • Schedule varies
  • Must live within 1 hour from the base



  • College graduate or medical certificate program preferred
  • High school diploma, GED, or equivalent required

Training / License / Certifications:

  • Basic Medical Terminology and/or understanding of medical workflows specific to Behavioral Health preferred


  • Detail Oriented
  • Ability to establish and maintain collaborative and effective working relationships
  • Ability to manage multiple tasks simultaneously
  • Ability to function is a fast paced, at times high stress, work environment
  • Ability to communicate effectively in oral, written and electronic formats
  • Computer literate – understands database navigation and online clinical documentation


  • Prior Communications Center experience preferred, but not required
  • Previous clerical, administrative, or general office experience required


  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.


  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.
  • Customer Orientation - Effective performers stay close to customers and consumers. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understand regarding market trends.
  • Leader Identification - Effective performers identify with the role of leader and enjoy positions of responsibility and the exercise of authority. They understand that management is a distinct vocation and choose to be in a leadership position.
  • Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize and actively manage meetings for maximum productivity.
  • Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
  • Talent Management - Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and potential to create opportunities for better use of staff abilities. They identify developmental needs and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation and succession management.
  • Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and they provide a level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.



This position has been closed and is no longer available.
PHI Air Medical


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