PHI Air Medical
  • - Administration
  • Phoenix, AZ, USA
  • Full Time

Job Description

Systems Support Specialist providing Desktop/Laptop, Hardware, Software, AD and Server/Network support in a challenging office environment as well as supporting multiple remote Facilities.  High paced emergency medical and aviation environment with minimal supervision.  Local and remote support includes around 150 onsite users and 70 small remotes sites around the country. Some travel may be required

  • 30% Desktop and End-User support.
  • 15% Troubleshooting desktop, server, LAN/WAN, hardware and software
  • 15% Active Directory administration including, user adds, changes, deletions
  • 10% Phone system adds, moves, and changes
  • 10% 24x7 support including on-call rotation
  • 10% Software and hardware inventory accuracy
  • 10% Other duties or special projects

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION, TRAINING AND EXPERIENCE:

  • Technical certifications, related degree or equivalent experience required.
  • Teamwork, multi-tasking, and excellent communication skills. 
  • Microsoft Windows, Server & Active Directory
  • Microsoft Office Professional 2010 & 2013
  • Dell desktops, laptops, and  servers
  • PC & Laptop Imaging (ghosting)
  • TCP/IP
  • Exchange
  • Active Directory/Security and permissions
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with both management as well as end users.
  • Superior organization, prioritization, self-motivation, and problem resolution skills.  

 PERSONAL ATTRIBUTES:

  • Must be dependable and organized, with the ability to effectively problem solve
  • Must be calm and reassuring with a positive mental attitude
  • Excellent customer service skills are required
  • Strong interpersonal, verbal, and written communication skills
  • Ability to analyze problems and recommend solutions.
  • Ability to interact effectively as either a leader or as a member of a team.
  • Ability to listen to customers and to understand and respond positively to their requests.
  • Ability to lift 25 pounds independently and up to 50 pounds with assistance.
  • Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment

CORE COMPETENCIES:

  • Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are:  System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
  • Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are:  Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
  • Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are:  Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
  • Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are:  Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.

BEHAVIORAL COMPETENCIES:

  • Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.
  • Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise
  • High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.
  • Initiative – Takes a proactive approach and takes action without being prompted.
  • Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.



This position has been closed and is no longer available.
PHI Air Medical

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